Even with written guidelines and standards, we train our people so that they know not just what to do but why we do what we do the way we do it.
 

Our employees and service delivery partners undergo:

• Orientation training (The Help Way, Help History, Help Values, timesheets, time off policy, etc.)
• Class room training (local and at franchise headquarters)
• Mentoring (assignment of a seasoned "Helper" to guide along the way during early days with Help)
• On-the-job training (with supervision - not just left alone to fail)
• Code of Conduct training (business practices and ethics guidelines)
• Job-specific training (even for very experienced personnel)

All employees are provided formal, semi-annual reviews (with the requirement to "review" their manager) in addition to as-often-as-practical informal feedback on performance.
 

All service delivery partners and suppliers are provided formal, written feedback as well as as-often-as-practical informal feedback on performance. We encourage written and informal feedback from our suppliers and service delivery partners as well as part of our efforts to insure a win-win business relationship.